OPERI
Empowering MSMEs and small businesses to benchmark, improve, and transform operations into sustainable, growth-oriented systems.
OPERI (Operational Excellence Readiness Index) is a self-assessment tool developed by INCIT to help micro, small, and medium enterprises (MSMEs / SMBs) understand their operational maturity, identify priority areas for improvement, and chart a roadmap toward greater productivity, digital adoption, and sustainable growth.
Why OPERI Matters
- Demystifies operational excellence — Many small businesses struggle to see where to improve; OPERI breaks it down into 18 dimensions and actionable steps.
- Prioritisation focus — The tool doesn’t just assess; it recommends what to act on first, based on impact.
- Trackable impact — It links assessment to 8 key performance indicators (KPIs) so improvements can be measured over time.
- Access & affordability — Priced reasonably (≈ €32) and available in 10 languages, making it practical for global MSME deployment.
- Sustainability in operations — The approach combines productivity, digitalisation, and eco-efficiency (lean + technology + growth) to build resilient businesses.
OPERI’s Framework & Methodology
Dimensions, Pillars & Building Blocks
OPERI evaluates businesses across 3 building blocks, 6 pillars, and 18 dimensions to offer a comprehensive assessment of operational readiness.
While the full dimension breakdown may require detailed documentation, the core blocks are:
- Productivity — Lean operations, waste elimination, process stability
- Digitalisation — Technology adoption, data use, digital literacy
- Growth / Eco-efficiency — Scalability, environmental efficiency, sustainable expansion
Within those, OPERI utilises two conceptual frameworks to guide diagnosis and improvement:
- LEAD Framework — A cyclical 4-step process for continuous operational improvement.
- TIER Framework — A principle model for holistic prioritisation across dimensions, helping to allocate resources to highest leverage areas first.
Assessment & Roadmapping
- The self-diagnostic covers 18 dimensions, mapped to the 3 building blocks.
- You receive a diagnostic report with suggested interventions and a ranked prioritisation.
- Progress is monitored via the 8 linked KPIs, helping you see the real impact of improvements over time.
How Excelllya Can Help with OPERI
As part of Excelllya’s offerings, here’s how we can support clients using OPERI:
- Implementation & Facilitation — Run OPERI assessments with your teams, guide the process, and interpret results.
- Roadmap Co-creation — Translate OPERI insights into strategic projects and developmental plans.
- Tooling & Infrastructure — Set up data systems, dashboards, and tracking mechanisms for KPIs.
- Capability Building — Train your staff or certify internal OPERI assessors to sustain transformation momentum.
- Change Management & Execution — Help embed improvements, monitor execution, iterate using LEAD cycles.